Keep in touch for the next job.
Stay in touch with past customers through useful service reminders and a simple invitation to recommend you. We set up the messages and timing with you.
Included with your CRM at every level.
Before summer
For a customer due for an air con service
Their reply comes back to the customer conversation, ready for you to pick up.
A reason to get
back in touch.
The timing depends on your trade and the work you’ve done. We help you choose follow-ups that are useful to the customer.
Bring customers back for the next service
A service reminder or seasonal check-in can prompt a customer to arrange work they already need. We use dates and customer groups that make sense for your business.
Make it easy to recommend you
After a completed job, a short thank-you can invite the customer to pass your details to a friend or neighbour. They choose who to share them with; the new customer gets in touch directly.
Useful messages.
At the right time.
We agree who receives each message, what starts it and when it stops. You approve the wording before it goes live, and we show you how to manage the follow-ups.
See the full CRMIs every customer put into the same sequence?
No. We agree the customer groups, permission to contact them and timing for each type of follow-up. A service reminder goes to people it’s relevant to, rather than your whole contact list.
What happens when someone replies?
Replies through the connected messaging channel stay with the customer conversation. You or your team pick it up to discuss the work and arrange a time. We agree how replies pause or stop any further reminders.
Can customers stop the messages?
Yes. We include opt-out handling and show your team how to pause or stop a follow-up manually. We also agree who keeps service dates and customer records up to date so reminders stay relevant.
Are SMS charges included?
SMS and other usage charges are separate. We explain the delivery options and applicable charges before enabling the messages.